bb4 Terms & Conditions — Please Read Before Using Our Services

Bb4 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and betting platform serving users in Bangladesh and around the world. These Terms and Conditions ("Terms") apply to all services, games, bonuses, and promotions offered by bb4.

By using the bb4 website or app, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept these Terms, you will not be entitled to use bb4's services.

We reserve the right to modify these Terms and Conditions at any time. Changes take effect immediately upon publication on the website. We recommend checking this page regularly.

The following requirements must be met to open an account with bb4:

• You must be 18 years of age or older.
• You are not located in a country where online gaming is prohibited by law.
• All information provided at the time of registration is complete, accurate, and truthful.
• Only one account may be created per person; multiple accounts are not permitted.
• You are registering the account in your own name, not on behalf of anyone else.

Bb4 may request your national ID, passport, or other documents for identity verification at any time. Withdrawals may be placed on hold until the verification process is complete.

You are solely responsible for keeping your account password and login credentials secure. We strongly advise you not to share your login details with anyone.

Bb4 supports over 10 local and international payment methods for deposits, including bKash, Nagad, and Rocket. The following rules apply to deposits:

• The minimum deposit amount varies depending on the payment method selected.
• Deposits are usually credited instantly; bank transfers may take longer.
• Deposited funds may only be used on bb4's own games and services.
• Deposits from third-party accounts or cards are strictly prohibited.
• Bb4 reserves the right to investigate any suspicious transactions.

Bb4 does not charge any additional deposit fees. However, your bank or payment provider may apply their own charges, for which bb4 is not responsible.

The following conditions apply when withdrawing winnings from bb4:

• Identity verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawals must be made using the same payment method used for the deposit.
• Standard withdrawals are processed within 24 to 72 hours; VIP members enjoy faster processing.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Unusual or suspicious withdrawal requests may be held for additional verification.

A maximum withdrawal limit applies within a given time period. This limit may vary based on your VIP level and account history.

Bb4 bonuses and promotional offers are subject to the following general rules:

• Each bonus has its own wagering requirements, validity period, and terms.
• The Welcome Bonus is available to new members only and can be claimed once.
• Read the full bonus terms and conditions before placing bets with bonus funds.
• Multiple bonuses cannot be active at the same time unless the promotion explicitly states otherwise.
• Bb4 reserves the right to void any bonus granted due to an error or technical fault.
• Withdrawing before meeting the bonus terms will result in the bonus being forfeited.

If bb4 determines that a player is abusing the bonus system, that account's bonus privileges may be permanently revoked. The same rules apply to cashback and reload bonuses.

All games on bb4 are operated in accordance with international standards. The following rules apply to gaming:

• All games use Random Number Generator (RNG) technology — every outcome is completely random and unbiased.
• Live Casino games feature real-time dealers and the rules are clearly displayed before each game begins.
• If a technical issue occurs during a game, the bet for that round will be refunded.
• In Sports Betting, win or loss is determined based on official match results.
• Match fixing or betting using insider information is strictly prohibited.

If your internet connection drops during a game, your progress is saved in most cases and you can resume once reconnected. However, this may not apply to all games.

The following activities are strictly prohibited on bb4:

• Creating an account using a false identity or another person's details.
• Using the platform for money laundering or processing illegal funds.
• Using bots, scripts, or any other automated software to play games.
• Colluding with other players to gain an unfair advantage in any game.
• Creating multiple accounts to claim bonuses or using another family member's account.
• Attempting to breach platform security or engaging in hacking.
• Disrespectful behavior toward platform staff or support personnel.

Bb4 reserves the right to suspend or close accounts in the following circumstances:

• If you breach any provision of these Terms.
• If you fail identity verification or provide false information.
• If your account has been inactive for an extended period (12 months or more).
• If suspicious financial transactions or fraudulent activity are detected.
• At a player's own request for self-exclusion.

You can also close your account at any time by contacting our support team. Any withdrawable balance at the time of closure will be returned to you; however, any bonus balance will be forfeited.

Bb4 is not liable for the following:

• If a game or transaction is disrupted due to an internet connection issue.
• When a transaction is delayed due to an error on the part of a third-party payment provider.
• If you are unable to access a game due to an issue with your device or network.
• For any personal, financial, or psychological harm arising from gaming.

Bb4 is always working to maintain high service quality; however, the platform may be temporarily unavailable due to technical maintenance or emergency situations. bb4 will endeavor to provide advance notice in such cases.

Bb4 reserves the right to modify, amend, or update these Terms and Conditions at any time. When changes are made:

• You will be notified of important changes via email or platform notifications.
• Continued use of the service after changes take effect will be considered acceptance of the new terms.
• If you do not accept the updated terms, you may request to close your account.
• The "Last Updated" date at the top of this page always reflects the most recent changes.

In the event of a dispute between bb4 and a user, the following process will apply:

• Contact our customer support team first — most issues are resolved within 24 hours.
• If your issue remains unresolved through support, please submit a formal complaint.
• Formal complaints will be reviewed within 7 business days.
• A third-party mediator may be engaged with the consent of both parties.
• Complaints may also be submitted through the Gaming Licensing Authority.

Bb4 is committed to resolving all disputes fairly and transparently. Our goal is to maintain a long-term relationship of trust with our players.

If you have any questions or need clarification on the Terms & Conditions, our support team is always ready to help:

• Live Chat: Available 24/7, with support in Bengali.
• Email: [email protected] — Typically responded to within 12 hours.
• FAQ Page: Find Answers to Common Questions Our FAQ View.